Get in touch
Contact us
Have a question, need support, or want to partner with ENTREE? Reach out and we'll respond within 24–48 hours.
Email support
support@entree.app
For ticketing issues, payment queries, and general help.
Organizer enquiries
organizers@entree.app
Verification, withdrawals, and event management questions.
Partnerships
partners@entree.app
Brand integrations, sponsorships, and business development.
Frequently asked questions
How do I get verified as an organizer?
Go to your dashboard, click 'Complete verification', and submit your government ID, bank account details, and location. Verification is reviewed within 24–48 hours.
What currencies does ENTREE support?
ENTREE supports NGN, USD, GHS, KES, ZAR, GBP, EUR, and CAD for paid ticket sales via Flutterwave.
How much does ENTREE charge?
Creating an account and hosting open or free events is completely free. A small platform service fee applies to paid ticket sales — this is deducted automatically so you never handle it manually. Free and open events have no fees.
How do I withdraw my earnings?
After verification, go to your dashboard and click on your balance to request a withdrawal. Requests are processed within 1–3 business days.
Is my payment information secure?
Yes. All payments are processed by Flutterwave, a PCI-compliant payment processor. ENTREE never stores your card information.